Service Benchmarks – Management Operations Review



When you hear the words “This the way we have always done it… seems to work OK”, it could be time for a Management Operations Review (MOR) of your Health Club facility!

Our 68-page MOR is a highly sought after document enabling a third party or independent person in the hotel to critically and objectively assess the operations of your health club facility.

In the process of carrying out an MOR a refreshing review of the Facilities and Procedures is undertaken with the local management team. The outcome of the report is objective feedback intended to ensure that your operating standards are maintained (in terms of facility cleanliness and maintenance and quality service delivery that is consistent) and that a professional, creative and innovative approach is taken to maximizing usage of your available resources.
Problem areas are identified and local operations management is alerted to declining product or service trends. The MOR is designed to instill pride of teamwork by maintaining the highest standards at the frontier of technology and modern facility management practice.