CYBEX - FAQ's

A support package comes with each Cybex product that contains the owner’s manual,
warranty information and instruction on registering your Cybex product.

What is the warranty on my Cybex product?

Product warranty information is available in your support package and a complete warranty chart
is also available in the support section here on the Cybex website.
Click here to go there now.

When does the warranty on my Cybex product begin?

Product warranty begins on the date of installation of your Cybex product.

How do I register my Cybex product warranty?

Product warranty registration can be done here on the Cybex website.
Click here to go there now.

How do I obtain customer service or technical support for my Cybex product?

If you purchased your product through a Cybex dealer contact them or call
Cybex customer service at 888-462-9239.

A Cybex customer service representative will be able to help troubleshoot
your problem or dispatch a local authorized Cybex service technician to your location.

You can also fax 508-533-5183 or email technical questions to
Cybex customer service at Techhelp@cybexintl.com

What information do I need to supply to Cybex customer service?

The customer service representative will ask for your Cybex product model and
serial number and a description of your problem symptoms, error codes or details
regarding the nature of the problem and your contact information.

How do I order parts for my Cybex product?

If you purchased your product through a Cybex dealer contact them or call
Cybex customer service at 888-462-9239.
A Cybex customer service technician will be able to assist you.
You can also fax 508-533-5183 or email parts orders to
Cybex customer service at Parts@cybexintl.com.

Can I view my Cybex product parts list and pricing information?

Yes, most product parts and pricing lists are available for viewing here on the Cybex website.
Click here to go there now.

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