Get Service Now Cybex Service Department Cybex International 10 Trotter Drive Medway, MA 02053 USA Hours of Operation: Monday - Friday 8:30am to 6:00pm EST Telephone: 508-533-4300 Fax: 508-533-5183 Email: parts@cybexintl.com for parts information To look up a part number or price use Cybex Online Ordering System For technical assistance, please click on the following link to submit your request and receive a reference number in return. - Tech Support To process your request as quickly as possible please have the following information available (if applicable): Serial and model number Credit card information or PO number Upholstery color