Service excellence | testimonials

What people are saying... About CYBEX Service

"You guys exceeded all my expectations."	"I wanted to give you guys extremely positive feedback on my experience with the 750 Arc Trainer. I first used this unit at the Green Briar, White Silver Springs, Virginia - two months ago already. I just bought the equipment about a week ago and me and my wife use it every day and we love it. From an Engineering perspective – Awesome! The Engineering Team is Top Notch. I’ll use this product for the rest of my life. When I did the calculations, it’s about a buck a day roughly for the next 20 years and I suspect it will last more than that! By the way, you guys referred me to Brian Lange from Gym Source in Villanova PA . . . a great store, Brian was very attentive, very professional, installation was awesome, delivery within a few days. This experience has exceeded my expectations in every way and that’s really hard to do since my standards are extremely high. You Guys Actually Exceeded All My Expectations! Thanks." Ron Swartz, Pennsylvania

"Can I please just say 'thank you' for the quality service you and your team provide."	"Can I please just say 'thank you' for the quality service you and your team provide. Inevitably when we have a problem you respond very quickly which really helps with us being able to keep any equipment down time to a minimum. It makes a refreshing change in this day and age to work with such an efficient team and I know that Gordon and Sue in particular appreciate all your efforts." Alan New, Recreation Business Manager Worcester City Council, UK

"The experience validated that CYBEX is a company that stands by their products and understands their customers' expectations."	"Thank you for following up with me regarding the service of my Arc Trainer. The service has been completed. I also wanted to express how impressed I was in regards to how the CYBEX customer service department (Kurt) handled my request for service. The experience validated that CYBEX is a company that stands by their products and understands their customers' expectations. I am pleased that I have the elliptical at my home for these very cold days that we are having in Connecticut; too cold to run outside! Thank you again for the positive experience." Jennifer Ward Wilton, CT

"Wow. Now that's awesome customer service. Thanks CYBEX!"	"I received the most surprising phone call today. Seems that a representative of CYBEX read my review here [at amazon.com]. Dug up my phone number and called to tell me that he's overnighting me the heart rate monitor chest strap. Wow. Now that's awesome customer service. Thanks CYBEX!" Deborah A. Mccormick Lebanon, OH

"As a result of the impression they made I will certainly consider CYBEX when I am in the market for a treadmill"	"I write to congratulate you on the excellent staff you have in your customer service department. Your customer service personnel namely Messrs. Tom Ciesluk, Matt Law and Andrew Tutkus are a God-send. Though I believe they have a busy schedule (work load), they were very patient in listening to my need for warranty assistance. They were keen and prompt in advising and taking the necessary actions to meet my need. I am totally impressed with their knowledge of the machine (error codes) and their attempts to reassure me of the investment I made in the CYBEX 750AT Arc Trainer. I am totally delighted with the help that these gentlemen offered me. They deserve unqualified praise! As a result of the impression they made I will certainly consider CYBEX when I am in the market for a treadmill.” Frank Lui Fort Washington, PA

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